Frequently Asked Questions

We have listed below some of the most frequently asked customer service questions, along with the relevant answers. If your question is not here, please contact the customer services team on: 0845 052 9651.

QUESTIONS

Q1. Can I have my order shipped/sent to an address which is different to my billing address?

A1. Yes, you can specify a different delivery address to the billing address when checking out your order.

Q2. Do you offer a trade service?

A2. No, we do not offer a trade service, although we would be happy to quote a discounted price on bulk orders sent to UK addresses in excess of £250.00. Our calendar website does offer a trade service for over 1,900 calendar lines. Please visit Calendar Megastore for more information.

Q3. I/my company produces gifts/products which may be of interest to you. Please can I send you a sample/catalogue/brochure?

A3. Yes, we are always on the lookout for exciting new animal themed gifts. Please send correspondence relating to the above to: Purchasing Dept, Animal Fanatics Ltd, Unit 25 Glenmore Business Park, Blackhill Road, Holton Heath, Poole, Dorset, BH16 6NL. We primarily take buying decisions and list new lines between February and July of each year for all our web sites (calendars: June to August).

Q4. I've not received my order, where is it?

A4. You should allow a minimum period of 7 working days to pass from despatch of your order before contacting us about delivery. You can view the date your order was despatched by logging into your account and viewing the despatch status of your order. Working days exclude Saturday/Sunday and all other UK national bank holidays

Q5. I live in a country which isn't listed in your shipping/destination list, can I still order from you?

A5. No, regrettably we cannot deliver to countries we do not currently detail in our shipping destination list. We are always expanding our country listing and it may well be the case that we start delivering to your country in the future.

Q6. Do you have a catalogue or brochure?

A6. No, we currently do not produce a catalogue or brochure. All our products are available to purchase securely online, or you can place your order and pay over the telephone.

Q7. What is your returns policy for items intended as Christmas presents?

A7. Our returns policy remains the same for all purchases made throughout the year. Due to the nature of many of our products (e.g. calendars), we are unable to extend our returns period for purchases intended as presents beyond the length of time specified in our standard refunds and returns policy.